Start with the situation
Lock and key problems
Choose the closest situation for the next practical steps and the right type of locksmith.
Choose what has happened
Each route starts with safety, the information to prepare and the questions that make price and method easier to compare.
Locked out of the houseStay somewhere safe, check whether another authorised entry is available and call an emergency locksmith if you still cannot get in.
Lost car keysAn auto locksmith may be able to open the vehicle, cut and program a replacement and remove missing keys from the vehicle memory where the system supports it.
Safety first
Know when a locksmith is not the first call
- Crime in progress or immediate dangerCall 999 and move to a safe place.
- Child, vulnerable person or animal at immediate riskContact the emergency services and follow their instructions.
- Lost keys with an identifiable addressTreat the property as potentially insecure and arrange an appropriate lock change.
- No immediate dangerPhotograph the lock, door, key or vehicle issue and use the relevant guide to prepare the call.