What to do now

Locked out of the house

Stay somewhere safe, check whether another authorised entry is available and call an emergency locksmith if you still cannot get in.

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In order

Make the next call easier

  1. Check for an authorised alternativeA trusted keyholder or safe accessible entrance may avoid emergency work. Do not force a window or door.
  2. Describe the door and lockSay whether the key is lost, inside, snapped or turning without opening.
  3. Ask for the total and arrival estimateGive the postcode and confirm call-out, labour, VAT, parts and out-of-hours charges.
  4. Ask what will be tried before drillingNon-destructive entry is not always possible, but the method and replacement cost should be clear.